To simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Please perform all these steps patiently as it is critical to resolving the issue. Link 2: HP Smart app: gives information to download, install and use the app with FAQs.Link 1: HP scan and capture for scanning: gives information to download, install and use the app with FAQs.If the problem persists, you could look up these links for scanning. Then download the latest full feature driver from this link: install it on the computer after selecting the correct operating system.Ĭonnect the printer to your computer only when the setup prompts for the printer. Ignore the Regedit option if it cannot be done.If possible, delete the printer from the registries using Regedit or using any other 3rd party application. Delete the files in the folder (You might not be able to delete all the files). It would bring up the temporary files folder.Type %temp% in the run box and click Ok or hit the Enter button.Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,.Delete all the instances of your printer listed in devices and printers.You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.Go to devices and printers, select any printer listed there and you will get some options on the top.(Right-click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it.Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).If it copies fine, then uninstall the printer software from the root level and reinstall it by following these steps: Make 2 copies directly from the printer without any communication from the computer. DId you try to make copies directly from the printer and check if it copies correctly?.DId you run the HP print and scan doctor?.Did this happen after a Software or Windows update?.Kudos to you for that.įor better clarity and to assist you correctly, I would require more information regarding this: Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case regarding issues with the printer not scanning correctly although it prints. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |